Last Updated: July 1st 2015

At Wicked Media LLC, we aim to ensure satisfaction with every purchase. Please review our refund policy below, which outlines our process for returns and refunds of physical goods. Note that refunds are not available for photography services or digital products once delivered.

1. Service Policy (No Refunds)

Photography sessions, digital files, and editing services are non-refundable once rendered or delivered. Deposits/retainers for booked sessions are also non-refundable but may be transferable in select cases (e.g., rescheduling with appropriate notice).

2. Physical Products (Prints, Merchandise, etc.)

We offer refunds for physical goods within 14 days of delivery, provided the following conditions are met:

• The item must be unused, unworn, and in its original condition
• All original packaging must be included
• A receipt or proof of purchase is required

3. Non-Refundable Items

• Custom or personalized items
• Sale items
• Gift cards
• Digital downloads or delivered galleries
• Photography services or retainer fees

4. Returns Process

To initiate a return, please email us at [email protected] with your order number and reason for return. If eligible, we’ll provide the return address and further instructions.

Once we receive and inspect your return, you’ll be notified via email whether the refund is approved or denied.

5. Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance

If a refund is approved (excluding for defective items), return shipping costs may be deducted from the refund amount.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will evaluate the issue and provide a replacement or refund as appropriate.

If you have any questions, contact us at:
📧 [email protected]m